PRIVACY & COOKIES
Agheera GmbH (hereinafter called Agheera) is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process. In the following, we explain what personal data Agheera collects when you visit our website and how this data is processed and for what specific purposes.
Agheera is a subsidiary of Deutsche Post DHL Group.
2. What is personal data?
Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
3. Who is responsible (identity and contact details of the controller and the data protection officer / contact)?
This Privacy Notice applies for the data processing carried out by:
+49 2203297557 - 0
If you have queries with regard to the processing of your personal data, please contact the Data Protection Contact Person:
Deutsche Post AG
Gabriela Krader, LL.M
4. What are the purposes of and the legal basis for the processing of personal data? / What are the controller´s or third party´s legitimate interests?
4.1. Visiting our website Agheera GmbH is committed to preserving the privacy of users of our websites.
When you visit our web pages, our web servers temporarily save the connection data of the computer connecting to our site. These connection data include: a list of the web pages that you visit within our site; the date and duration of your visit; the IP address of your device; the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request. The legal basis for the processing of the aforementioned data categories is consent as provided in Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). The way how the user is able to withdraw the consent for future processing is prescribed in the process of obtaining the relevant consent. Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have also a legitimate interest to process this data as provided in Art. 6 (1) (f) of the GDPR. The data will be stored for a period of [14 days] and then automatically deleted. Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below under sec. 4.4.
4.2. Performance of a contract
For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment. The legal basis is usually Art. 6 (1) b) and c) GDPR since the processing is required to comply with legal obligations in connection with the performance of a contract to which you are a party.
4.3. Online presence and website optimization
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you. On the basis of legitimate interests as stated in Art. 6 (1) (f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee a convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser. In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use. Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below.
4.3.2 Table of cookies and categories
We have provided details of all cookies used on this websites in the table below. All cookies in this table have been categorized according to 4 numbered groups – the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category. The categories are as follows:  Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) (f) GDPR.  Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.  Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.  Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator’s permission.
4.3.3 Third Party Cookies in embedded content
Please note that on some pages of our websites you may notice that cookies have been set that are not related to Agheera. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. Agheera does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.
4.3.4 How to Manage Cookies / Right to object and to opt-out
Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:All About CookiesExternal Link / New Window For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:Your Online ChoicesExternal Link You can choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website External Link Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.
4.4. Customer account
The following mandatory information is required when users create a customer account on https://phoenix.agheera.com, https://phoenix-dhl.agheera.com, https://phoenix-freight.agheera.com. It is not possible to create a personal account without this information being supplied: email ID and password.
4.5. Jobs & Career at Agheera
Career opportunities within Agheera are as diverse as our team. If you would like to apply for one of our open jobs you will find more information, also on data protection, here https://www.dpdhl.jobs/.
5. Will my data be passed on to third parties?
Agheera does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. Agheera retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of Agheera, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.
7. What are my data subject’s rights?
a) In accordance with Art. 15 GDPR, you can request information about your personal data processed by the particular controller.
b) You can request rectification in accordance with Art. 16 GDPR if your data are not (or are no longer) correct.
c) You can request the erasure of your personal data in accordance with Art. 17 GDPR.
d) In accordance with Art. 18 GDPR, you have the right to request a restriction on the processing of your personal data.
e) If the requirements of Art. 20 (1) GDPR are met, you have the right to receive your data in a structured, commonly used and machine-readable format.
f) You have the right to object in accordance with Art. 21 GDPR if the processing of your data is based on a legitimate interest.
g) If you have given your consent to a certain type of processing, you can withdraw this consent at any time with effect for the future by informing the relevant contact addresses in accordance with Art. 7 (3) GDPR.
h) If you believe that the processing of your personal data violates data protection legislation, you have the right to lodge a complaint with the competent data protection supervisory authority in accordance with Art. 77 (1) GDPR.
The competent Supervisor Authority for Agheera is:
Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
7.2. Right to object
The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR. To exercise your right, simply get in touch with us by using the contact details mentioned above under sec. 3.
8. How about data security?
Agheera takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
9. Changes to Privacy Notice
We keep our Privacy Notice under regular review. Agheera reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using Agheera’s websites you agree to this Privacy Notice.
This statement was last updated on [26/04/2023].